UPDATED POLICY ON
We would like to thank you for placing your trust in our company and greatly appreciate your support over the years. Your loyalty allows us to continue to grow further and strive for excellence every day.
In recent years, the shipment laws between countries became stricter. Therefore, we would like to notify you of the value declaration and customs duty in future shipping according to the latest notice of the Japan Government.
All products placed on wancherpen.com will be declared at the actual value of your order. Please be noticed that you are responsible for all customs and import fees upon receipt. We will not be responsible for any customs and import fees charged.
Since customs duty varies from country to country, the customs and import fee might be different depending on your shipping address. Please check with your country's regulations to calculate the fees.
The change will be effective on all orders placed from May 6th, 2021.
Please note that orders placed before that time:
- If can be shipped before June 1st, they will be declared at low value.
- If shipped from June 1st, they will be declared at real value.
In case your order has items that can be delivered before and after June 1st, you can opt for splitting order or waiting until everything is ready to ship. For the splitting option, we will pay shipping fee for you.
For further details, please kindly check Customs Duty section on our Shipping page
As we remain committed to delivering high-quality and best service to our customers and know how difficult this incident will cause, we hope you would understand the situation and comply with the law.
We are sorry for this inconvenience and thank you for your understanding.